Refund policy

 

Refund Policy for Digital Downloads

At KrissTuition, we strive to ensure customer satisfaction with our digital products. However, due to the nature of digital downloads, all sales are final. Please read the following refund policy carefully before making your purchase.

1. Non-Refundable Products

All digital downloads are non-refundable. It is the buyer’s responsibility to ensure they select the correct product before completing their purchase.

  • Once a digital product has been purchased, it is automatically delivered and cannot be returned.
  • Due to the instant nature of delivery, we are unable to verify whether the product has been accessed, making refunds unfeasible.

2. Special Circumstances

In exceptional cases, such as accidental duplicate purchases, you may request a refund.

  • To request a refund under these circumstances, please contact us at info@krisstuition.co.uk with:
    • Your order number.
    • A brief explanation of the reason for the refund request.

We will review your request and respond within 5 working days. Refunds will be granted at the discretion of the KrissTuition team.

3. Refund Amount and Processing

  • If a refund is approved, it will cover the original purchase price of the product only.
  • Any additional fees (e.g., payment processing or handling fees) are non-refundable.
  • Refunds will be processed using the same payment method used for the original transaction.

4. Exchange or Replacement Policy

If you purchased the wrong product and notify us promptly, we may, at our discretion, allow an exchange for the correct product. Please contact us at info@krisstuition.co.uk with your order details to explore this option.

5. Consumer Rights

This refund policy complies with UK consumer law. Under the Consumer Contracts Regulations 2013, digital content purchases are non-refundable once the download process has started, except in cases where the product is faulty or not as described.

6. Responsibility of the Buyer

By purchasing a digital download from our website, you confirm that:

  • You have read and understood the product description.
  • You are aware of the non-refundable nature of the product.

Contact Us
For any questions or concerns about this policy, please email us at info@krisstuition.co.uk.

Thank you for your understanding and continued support.